Privacy Policy

1. Introcude

China Ecotek Vietnam (CEVC) wishes to bring a reliable, economical and understanding online shopping utility to the costumers. We realize that customers use websites/e-commerce platforms but not everyone wants to share their personal information. For that reason, we always respect the privacy of our customers and are committed to maintain the privacy and security of the personal information of all the visitors to cevcsales.vn website.

2. Approvals

The provision of your personal information to us means that your personal information will be collected and used as outlined in this Policy. If you do not agree to this Policy, you may stop providing us with any personal information and/or use the rights set forth in Section 7 below.

We reserve the right to amend or supplement this Policy at any time. We encourage you to regularly review this Privacy Policy for the most recent updates to ensure you know and exercise your right to manage your personal information.

3. Purpose of collection

We collect personal information only necessary for the following purposes:

Orders: To handle issues related to costumer’s orders.

Consumer Service, Customer Care Service: Includes responses to your requests, complaints and feedback.

Personalization: We can combine the data collected to have a more complete view of a consumer and thereby enable us to serve better with stronger personalization in aspects, including but not limited: to improve utility, service and be adjusted to suit individualized needs, come up with new ideas to serve customers with referrals and advertisements tailored to customers interests.

Security: For the purposes of preventing user account destruction or customer tampering activities.

As required by law: Depending on the provisions of the law from time to time, we may collect, store and provide at the request of competent state agencies.

4. Scope of collection

We collect your personal information when:

You directly provide us: The personal information on cevcsales.vn website includes: Full name, email address (email), phone number , address, account login information including any information needed to set up the account such as username, login password, login ID/address and security question/answer.

You interact with us: We use cookies and other tracking technology to collect certain information when you interact on the website cevcsales.vn.

From other legal sources: We may collect personal information from other legal sources.

5. Storage time

The customer’s personal information will be stored until the customer has a request to cancel or the customer manually logs in and cancels. In all cases, customer’s personal information will be kept confidential on cevcsales.vn’s server.

6. Maintain customer confidential information

We will not provide your personal information to any third parties, except for the following necessary activities:

The partners are the service providers for us related to order fulfillment and are limited to the necessary information as well as the application of regulations to ensure the security and customer personal information.

We use services from a third-party provider to perform some activities related to cevcsales.vn website which can access or process the personal information. We require these third parties to comply with all relevant personal information protection laws and security requirements regarding personal information.

The programs are affiliated, co-implemented, and outsourced for the purposes listed in Section 2 and always apply the requirements of confidentiality of personal information.

Legal requirements: We may disclose personal information if it is required by law that reasonably necessary to comply with legal processes.

Business Transfer (if any): In the event of a merger or consolidation all or part of company with others, the buyer will have the right to access the information that we store and maintain(including personal information).

7. Data safety

We always strive to keep the personal information of customers secure and strictly confidential. Our company have been implementing many safety measures, including:

Ensuring safety in the operating environment: We store personal information securely and are accessible only to employees, representatives and service providers on an as-needed basis know. We comply with industry standards and laws in the privacy of customers’ personal information.

In the event that the information server is attacked by a hacker leading to the loss of customer personal data, we will be responsible for notifying the incident to the authorities for timely investigation and handling and notify the customer.

Payment information: Secured according to industry standards.

8. Customer’s rights to personal information

Customers have the right to provide us with personal information and can change that decision at any time.

Customers have the right to self-check, update and adjust their personal information by logging or the company will help if requested by customers.

9. Contact information

If you have any questions or concerns regarding this Policy or our collection and management of personal information, please contact us:
Hotline: 0902 669 771

Information collection and management unit:
CHINA ECOTEK VIETNAM CO., LTD
Office & Showroom: 11A and 15, Noi Khu Street, Starhill, C15B, Phu My Hung Urban Area, Tan Phu Ward, District 7, Ho Chi Minh City.

This personal information policy takes effect from January 1, 2023.